Diagnostics Toolbox Overview
Your very own virtual technician in the field
While traditional support approaches will always have a role to support service calls; advanced remote diagnostic capabilities add new levels of serviceability and flexibility in order to address future increased volume of services demand.
Tool in the toolbox
AXOS local packet capture
- Tool utilizes command line packet analyzer tcpdump to display and inspect TCP/IP and other data packets
- Verify data delivery and integrity
- Quick time to resolution - no truck rolls
Tool in the toolbox
Remote packet capture
- Tool utilizes network protocol analyzer Wireshark
- Captures packet stream and redirects it to remote Linux server running Wireshark application
- Embedded packet capture tool that puts a virtual technician on site
Tool in the toolbox
AXOS video channel analyzer
- Ideal for troubleshooting subscriber video
- •Isolate network from STB issues
Tool in the toolbox
AXOS high-availability upgrade
- Modular, stateful nature
- Reduce/eliminate the need for maintenance releases
- Minimize unplanned downtime using self-diagnosis, self-healing and process auto-start capabilities
Initiating truck rolls is expensive. Eliminating one truck roll could save between $150 - $1,000 per service call
Unplanned outages impact end user experience leading to increased customer dissatisfaction levels
Redirect cost savings into securing new revenue streams by fueling new customer acquisition initiatives
Outages drive increased penalties for SLA violations
Network Innovation OS
Dramatically simplify your operations through a fully abstracted service layer, hardware independence, common service models and workflows, as well as an always-on environment.
Services Management Connectors
Simplify your service provisioning experience and network management capabilities.
Integration and Testing Sandbox
Dramatically improve the economics of new services introduction with this virtual environment.
AXOS Software Modules
Building blocks designed to ensure a simplified network, whether building a new network or transforming an existing network.
Professional Services
Reduce risk, scale your team, and accelerate the deployment of next generation solutions—while overcoming barriers to business transformation.
Intelligent Access EDGE
Redefine the access edge of the network by radically simplifying its architecture and operations with one common service model, while reducing operational expenses.
Calix Cloud
BSPs can intelligently streamline their network operations, harmonize subscriber and network data for true white glove customer experience.
AXOS E9-2 Intelligent Edge System
The E9-2 Intelligent Edge System brings 100G, high density OLT, aggregation and subscriber management together to help you transform and simplify your existing or new access network.
AXOS E7-2 Intelligent Modular System
Deploy the bandwidth you need now, with the flexibility to easily keep pace with accelerating change.
AXOS E5 Business Solutions
Provide Carrier Ethernet business and mobile backhaul services with operational efficiency and service assurance.
AXOS E3-2 Intelligent PON Node
Eliminate deployment complexity and simplify your business with this multi-faceted FTTH network expansion solution.
Engagement Cloud
Make every interaction with subscribers count with insights that enable you to deliver the experiences they want while growing brand value.
Service Cloud
Simplify support and improve operational efficiency to deliver an exceptional subscriber experience with service excellence.
Operations Cloud
Transform broadband operations into a subscriber experience differentiator with insights, predictive analytics, and automation.