Diagnostics Toolbox Overview
Your very own virtual technician in the field
While traditional support approaches will always have a role to support service calls, advanced remote diagnostic capabilities add new levels of serviceability and flexibility in order to address future increased volume of services demand.
AXOS local packet capture
- Utilizes command line packet analyzer tcpdump to display and inspect TCP/IP and other data packets
- Verify data delivery and integrity
- Quick time to resolution—no truck rolls
Remote packet capture
- Utilizes network protocol analyzer Wireshark
- Captures packet stream and redirects it to remote Linux server running Wireshark application
- Embedded packet capture tool that puts a virtual technician on site
AXOS video channel analyzer
- Ideal for troubleshooting subscriber video
- Isolate network from STB issues
AXOS high-availability upgrade
- Modular, stateful nature
- Reduce/eliminate the need for maintenance releases
- Minimize unplanned downtime using self-diagnosis, self-healing and process auto-start capabilities
Reduce operational expenses
Initiating truck rolls is expensive. Eliminating one truck roll could save between $150-$1,000 per service call.
Lower service outages
Unplanned outages impact end user experience leading to increased customer dissatisfaction levels.
Capitalize on costs/benefits
Redirect cost savings into securing new revenue streams by fueling new customer acquisition initiatives.
